Mark is one of the friendliest and most genuine people I've met. He makes you feel like an old friend when you walk through the door. He's super helpful, fully explaining any issues that arise. It helps so much to understand what's happening with your car, and why it is or isn't necessary to fix. Mark, and everyone at Honest One, excel at this. At my most recent visit, the staff identified a slight issue. Rather than pushing us to fix it, they were honest that it wasn't necessary to spend the money on fixing it--it didn't threaten safety, and it would not harm the car. It's interactions like these that lead me to completely trust Honest One (true to their name) and to make me a lifelong customer.