I scheduled a drop off appointment for a routine oil change - I ended being an hour late to my appointment on accident. They were very understanding and still took my vehicle. I appreciated how transparent they were about their pricing, I inquired about a tire rotation and they gave me a quote beforehand. I had to get an air filter replaced and they gave me a courtesy call and text to ask if I wanted it done and included the additional cost. Took a few hours, but all in all very great customer service experience. Would recommend.