Minneapolis Auto Repair

Honest 1 Auto Care has been servicing my 2002 Dodge Caravan at least twice a year for five or more years. I am completely satisfied with their work and almost always accept their recommendations. I highly recommend Honest 1 Auto Care in Uptown.

Super kind and professional- really great experience! Will be back for certain.

Great customer service! My car is running perfectly.

I've been here a couple times, for an oil change and a tire issue. However, recently I had to bring my wife's car in for some pretty significant repairs. My background is not at all mechanical, so I just kinda had to trust that the work was needed and the prices were fair. I was given a very comprehensive list of needed repairs, and it was made available digitally. It was extremely easy to cross reference the repairs and get an opinion from the Reddit think tank. The prices were reasonable and it actually came out significantly cheaper than I had expected. This is the only place I'll bring my vehicles in for repairs, I recommend you do the same.

If you’re a female customer, especially a younger one, I would not go the shop. I brought my car in for an oil change and a tire rotation, and they gave me a long list of things that they said needed to be repaired. I’ve been going here for a year and was very surprised by this. When I asked about the urgency of the brake pads and rotors, they told me it was a matter of weeks, but I got two different opinions and were told that all of my brake pads and rotors were fine for the foreseeable future . When I called and talked to Marc about this, he would not let me finish the sentence and was very rude. When I asked him to stop interrupting me, so I could just finish my sentence, he hung up on me.

Mark is awesome, most honest mechanic i’ve ever worked with and gives me a full scope image every time i’m in. He works on my 20 year old honda and has helped her keep running!!! also great cost of labor and cost of parts overall my favorite shop — especially as a woman, feel like i’m not taken advantage of by any means.

Our car was broken into while under their care. It was not the best surprise to find out about it when they called us to pick up the car. The staff was unsympathetic and the manager was rude. They refused to cover the repair of our window. Never trusting this location again, maybe not even any Honest-1. I recommend you go somewhere that’s at least safer and with better business practices.

Do not waste your time! I called a day in advance to set up a time to drop off my vehicle for an inspection/repair. I was told no problem and to bring it in the next morning. When I arrived first thing the next morning they said they were too busy to take my car that day. I tried again the following week. Once again, I called a day in advance and they said bring it in tomorrow. When I arrived the next day, I was told they were short staffed and couldn't take it. Tried a 3rd time and finally got it in for an inspection. They informed me of 2 very urgent repairs needed, and one optional repair. I said great, I'd like to get all of it done. They said great, bring it in the morning and we'll get it all taken care of for you. I arrived first thing in the morning. I let the guy at the desk know what was scheduled to be done, and handed him my keys. I then called an Uber. I sat in the lobby and waited for my Uber for 15 minutes. As soon as the Uber was pulling up, the guy at the front desk said, I don't know why you were told to bring it in today because we don't have the parts to get this done. Not only a huge waste of time, but I have 2 very urgent repairs that I need done and I would have brought it somewhere else if they couldn't do it. So frustrating! Clearly a major lack of communication amongst the staff, or the staff that was there today just didn't want to do the work! I was told my engine could blow due to the oil leak I have, and that my tires needed to be relaced asap so they stressed the importance of getting these repairs done immediately. Clearly they do not care about their customers vehicle or safety. Also, thanks for making me pay a cancellation fee for my Uber instead of telling me right when I got there that it couldn't get done.

Best auto shop I’ve been to, so patient and informative. They always tell me what needs to be done right away and what could wait a bit which makes every repair financially manageable. The system of sending photos and descriptions of the issues has made me much more aware of my own car and kept me informed!