Minneapolis Auto Repair

Professional and thorough service.

Where do I begin? How about the first experience my husband and I had a few months ago while needing an oil change. We live just down the road from Honest One Auto Care so my husband called, set up an appointment, received an estimate and we were there within 15 minutes. We were very disappointed by the lack of professionalism, the pressure to add on other services and/or book them for the near future, the amount of personal information they 'required' for their files as well as the extremely inaccurate estimate (I understand an estimate can vary, but this was no where close to figure we were originally given and we had not approved any "upgrades"). Adding to our disappointment, a promised half an hour turned into over an hour for a simple oil change. I couldn't help but think that we were judged by our appearance. I felt as though they misinterpreted my eclectic style and my husbands cocked hat as being uneducated when it comes to vehicles. The reality of the situation is that my father in law is also a mechanic so we know a thing or two.... actually quite a bit more. Because it was just an oil change, we brushed our bad experience under the rug and moved on. Then... earlier this week, as my husband was dropping me off at work,I noticed that our coolant was literally pouring out. My husband immediately brought it to the closet shop... this happened to be Honest One Auto Care. We knew right away that it was our water pump and that it would need to be replaced. Honest One confirmed our thoughts then proceeded to assume that we were going to give them the go-head to repair. Because my father-in-law lives in Brainerd, MN and due to our poor experience with Honest One previously along with their aggressive customer service and extremely high quote, we decided to bring our vehicle to another shop. Before giving our car back to my husband, they decided to add more coolant, without permission, AND charged us $18 for the gallon they put in (there is a Super America across the street had we wanted to grab some, which we didn't since it was coming right back out... water would suffice until we got to the other shop). This, with their extremely rude behavior after choosing to not move forward with them, was our breaking point. We will NEVER give Honest One our business again. We will also tell all of our friends, family and anyone else who will listen about their poor customer service, manipulative pricing, and shady antics. I would NOT recommend giving this business your money nor trusting them with a vehicle that needs to get you and your family safely from point A to point B. I am so appalled by how they treated us, I also plan to make a report to the Better Business Bureau. If you are looking for someone to trust with your vehicle at a fair price, Worku at Great Brakes (on University near 280) is amazing! He is the epitome of the meaning behind honesty! Jhonna Loftis

Great service and great personalities! Thank you for the knowledgable and friendly advice, you've made fixing things on my car fast and easy!

Fantastic Service. I've been a long-term customer and I always feel well taken care of. I've had the team at Honest-1 Uptown do everything from just getting my oil changed to this last visit where they repaired a bad wheel bearing.

Friendly, personable service from a knowledgeable, efficient team. This is my new car place!

Great service and friendly technicians!

My brake job quote came back too high, so I told them I would wait. I was not charged. After hours I picked up my car, and it had a grinding metal noise that it didn't have prior to the brake inspection. I brought it back the next day, and they said the boot must have broken during the inspection. They replaced the part free of charge, and the noise went away. I also had a back window that wasn't working (prior to the inspection), but I forgot to tell them. They rolled it all the way down and couldn't get it back up. I said I wouldn't blame them for that, since I forgot to tell them about it. But thankfully, they were able to fix it without ordering any parts, so they didn't charge me for that either. They are open Sundays, which is really convenient.

Great service and very prompt with updates on everything on your vehicle.

I really like these guys! I felt I needed to chime in after the other bad reviews. I've had nothing but good experiences with them. Their staff is friendly, quick and capable. I've not to my knowledge had a price hike on parts, but will keep an eye out for this and try to report back.

This place is the opposite of honest. I tried them because I got a Groupon for 4 oil changes, and they're fairly close to where I live. The first few times I just went for oil changes and was generally satisfied; nothing to worry about. Then my brake light came on, and I took it over. They came back with an estimate of around $600, which was fine, but I had a coupon for $100 off and I asked at the time of the estimate to make sure they would take the coupon. They said yes, so I went ahead with the work, but then when I showed up to get the car and handed over my coupon, the total was still about $600, with no explanation. I was frustrated, but took my car back for the last oil change on my Groupon. They called me while I had it and told me that I really needed a new battery, and that my battery was majorly failing their tests for whether it was charging to capacity, etc. I thought that was strange since I had just replaced the battery a year earlier. The guy pushed really hard, resorting to scare tactics like telling me it would probably fail at the worst possible time, when I was in a hard situation or something. I refused to have it replaced and then took the car to Autozone to have the battery tested, just in case. It tested 100%, and I have now had that same battery for another year and a half with no issues. Even on the coldest days of the winter of 2013-2014 it was not a problem. I would not trust these guys with my car repair needs again. There are plenty of better single-store-front places to take your car to.